Q .: our client machine (server) was destroyed. how do I recreate another server with
the same login and password to restore our files to the new machine?
Reasons your second installation may not work although it has the same username
and password is that it probably doesn't have the same encryption key. It may
also not have the same Account Group which defaults to "House 000001". A
new Encryption Key is generated with each new installation, and can be changed any
time by the customer.
Our software however, does have a built-in Disaster Recovery feature.
Here's how it works.
After initial installation, our Client software asks if you want to make a Key Disk.
You should always select yes as the Key Disk contains all the setup
information for your client software installation. If you change something critical
about the setup in the client software later, it will ask you to update your Key
Disk.
If the computer is destroyed and has to be completely reconfigured, you can simply
install another copy of the client software on a new machine. Upon
installation, the client software asks "Is this a new installation or a
Disaster Recovery?" Pick Disaster Recovery, you will then be asked for
the Key Disk. Simply insert it, and the new client software will set itself up
like before, and will contact the ISD Server to download the latest catalog.
If the Key Disk is lost, you can recover the original installation by manually
entering the Username, Password, Account Group, and Encryption Key into a fresh
installation of the Client, then selecting the option to "Synchronize
Catalog"
Look at this closely related issue: can I move an installed client to another machine?
Consider ISecureDat FREE "Encryption Key Retaining
Service"
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